Step 1
Try unplugging the power cord from the back of your router for 30 seconds, then plug it back in and reapply power.
Current Outages & Maintenance:
Technicians are repairing a damaged cable on Mendel Rivers Rd, which may affect services in the nearby areas. Thank you for your patience!
STAY INFORMED ALL SEASON LONG!
The last thing you want is unexpected maintenance causing disruptions. Sign up now for real-time text and email alerts, so you can stay on top of maintenance activities happening near you.
UPDATE NOWHaving Trouble With Your Internet?
- Check the troubleshooting steps below.
- Review any known outage information above.
- Log in to eCare and select Report a Problem to submit a ticket directly to our troubleshooting team.
- If additional assistance is needed, contact Technical Support at 888-895-7879.
Step 2
You can also perform a speed and latency test directly from the MyWiFi Xtreme app.
Step 3
Do so by tapping into My Network on the Main Dashboard in the app. Then tap Bandwidth Test. If you've run a bandwidth test in the past, the last results will display on the screen. Tap Run Bandwidth Test on the screen to run a new speed test.
Step 4
The test will run between your connected system and the internet. If you have a mesh unit, it will conduct a test between your mesh and your main system next.
Step 5
Results should display as a notification and in various locations throughout the app.
Step 6
For more DIY guides and videos, visit HomeSC.com/Install