Step 1
Try unplugging the power cord from the back of your router for 30 seconds, then plug it back in and reapply power.
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- Check the troubleshooting steps below.
- Review any known outage information above.
- Log in to eCare and select Report a Problem to submit a ticket directly to our troubleshooting team.
- If additional assistance is needed, contact Technical Support at 888-895-7879.
Step 2
You can also perform a speed and latency test directly from the MyWiFi Xtreme app.
Step 3
Do so by tapping into My Network on the Main Dashboard in the app. Then tap Bandwidth Test. If you've run a bandwidth test in the past, the last results will display on the screen. Tap Run Bandwidth Test on the screen to run a new speed test.
Step 4
The test will run between your connected system and the internet. If you have a mesh unit, it will conduct a test between your mesh and your main system next.
Step 5
Results should display as a notification and in various locations throughout the app.
Step 6
For more DIY guides and videos, visit HomeSC.com/Install