Step 1
Try unplugging the power cord from the back of your router for 30 seconds, then plug it back in and reapply power.
Current Outages & Maintenance:
A power outage in Cross near Mandella Rd and Peru Rd is impacting services. Once electricity is restored, services should come back up. If power has been restored and you are still having issues, take a look at the list of troubleshooting options below. Once giving those a try, and your service still isn't working, please log into your eCare account and Report a Problem or give us a call at 888-895-7879.
Thank you for your patience!
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UPDATE NOWHaving Trouble With Your Internet?
- Check the troubleshooting steps below.
- Review any known outage information above.
- Log in to eCare and select Report a Problem to submit a ticket directly to our troubleshooting team.
- If additional assistance is needed, contact Technical Support at 888-895-7879.
Step 2
You can also perform a speed and latency test directly from the MyWiFi Xtreme app.
Step 3
Do so by tapping into My Network on the Main Dashboard in the app. Then tap Bandwidth Test. If you've run a bandwidth test in the past, the last results will display on the screen. Tap Run Bandwidth Test on the screen to run a new speed test.
Step 4
The test will run between your connected system and the internet. If you have a mesh unit, it will conduct a test between your mesh and your main system next.
Step 5
Results should display as a notification and in various locations throughout the app.
Step 6
For more DIY guides and videos, visit HomeSC.com/Install