Home Telecom Security & Home Automation Support
Learn how to manage your Security & Home Automation account, fix common problems, or contact us.
Home Telecom Security & Home Automation Support
Learn how to manage your Security & Home Automation account, fix common problems, or contact us.
Quick Solutions
Sign Up for HomeSmart
Home Automation:
Security with convenience, comfort, and efficiency from a company you can trust
Qolsys
Qolsys IQ Panel User Guide:
Learn more about the features of this amazing new device
Get The App
Get the App for Qolsys Panel:
Download the Alarm.com app to manage your home!
Get the App for Honeywell Panel:
Download the Total Connect 2.0 App to manage your home!
Maintenance Program
Security Equipment Maintenance Program:
Prevent problems from going undetected while keeping your system in good working order
Bill & Payments
Monthly Statements:
Check your bill, set up Auto-Bank Draft, or make a payment
Save $10 a month:
Sign up for E-bill with Auto-Bank Draft
Information About HomeSmart
Learn More
Why HomeSmart is the smart choice:
Learn all about features and add-ons
Maintenance & Service
Added Control:
The Security Equipment Maintenance Program
guarantees the security system is in good
working order
Get the Alarm.com App
Alarm.com App:
Download the correct Alarm.com Appfor your device
Get the Total Connect 2.0 App
Total Connect 2.0 App:
Download the correct Total Connect 2.0 App
for your device
Get the Home Telecom App
Home Telecom App:
Download the correct Home Telecom App
for your device
Billing & Payment
Resources you can use:
Billing, account help, and ways you can save
What would you like to do?
Frequently Asked Questions
Browse User Guides
Browse step-by-step guides that will acquaint you with the system's features and benefits.
Honeywell User Guides
AdemcoVista10P User Guide:
Provides clear step-by-step instructions for
normal and emergency procedures
Vista20P/Vista20PSIA User Guide:Provides clear step-by-step instructions for normal and emergency procedures
View Guide
AdemcoVista10PSIA User Guide:
Provides clear step-by-step instructions for
normal and emergency procedures
Vista15P/Vista15PSIA User Guide:Provides clear step-by-step instructions for normal and emergency procedures
View Guide
Contact Us
Home Telecom prides itself in being the “easy to do business with company” and provides first-class, 24/7/365 technical support along with four local customer support centers and local technicians.
Chat with a Rep
We’ll start by asking you a few questions.
Click the Live Chat button located at the
bottom of the right side of this webpage.
Give Us a Call
Local Customer Support Call Center:
888-746-4482
8:00am – 6:00pm Mon – Fri
Pay By Phone:
888-899-4663
New Service:
Disability Resources:
TTY: 803-737-0846 or 877-889-8337 (Toll Free)
Voice: 803-737-0808 or 877-225-8337 (Toll Free)
8:00am – 5:00pm Mon – Fri
888-746-4482
8:00am – 6:00pm Mon – Fri
Disability Resources:
TTY: 803-737-0846 or 877-889-8337 (Toll Free)
Voice: 803-737-0808 or 877-225-8337 (Toll Free)
8:00am – 5:00pm Mon – Fri
Repair Service
Repair/Technical Support:
888-895-7879Available 24/7/365
*Dial 611 from your
Home Telecom Landline
Online Support
Submit an Issue, Question, or Request
Live Chat with Support:
To speak with our support team over chat, click the Live Chat bubble located at the bottom right of the site.
Customer Service Centers
Moncks Corner
Moncks Corner:
579 Stoney Landing Road
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm
Cypress
Cypress Office:
2750 Hwy 52
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm
Nexton
Nexton Office:
1247 Nexton Parkway
Summerville, SC 29486
Monday – Friday
8:30am – 5:00pm
Daniel Island
Daniel Island:
230 Seven Farms Drive, Suite 104
Daniel Island, SC 29492
Monday – Friday
8:30am – 5:00pm
Headquarters Location
Headquarters
579 Stoney Landing Road
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm