Home Telecom Security & Home Automation Support
Learn how to manage your Security & Home Automation account, fix common problems, or contact us.
Home Telecom Security & Home Automation Support
Learn how to manage your Security & Home Automation account, fix common problems, or contact us.
Quick Solutions
Sign Up for HomeSmart
Home Automation:
Security with convenience, comfort, and efficiency from a company you can trust
Qolsys
Qolsys IQ Panel User Guide:
Learn more about the features of this amazing new device
Get The App
Get the App for Qolsys Panel:
Download the Alarm.com app to manage your home!
Get the App for Honeywell Panel:
Download the Total Connect 2.0 App to manage your home!
Maintenance Program
Security Equipment Maintenance Program:
Prevent problems from going undetected while keeping your system in good working order
Bill & Payments
Monthly Statements:
Check your bill, set up Auto-Bank Draft, or make a payment
Go Green!
Don’t wait on your bill. Sign up and receive your bill in your email inbox!
Information About HomeSmart
Learn More
Why HomeSmart is the smart choice:
Learn all about features and add-ons
Maintenance & Service
Added Control:
The Security Equipment Maintenance Program guarantees the security system is in good working order
Get the Alarm.com App
Alarm.com App:
Download the correct Alarm.com Appfor your device
Get the Total Connect 2.0 App
Total Connect 2.0 App:
Download the correct Total Connect 2.0 App for your device
Get the Home Telecom App
Home Telecom App:
Download the correct Home Telecom App for your device
Billing & Payment
Resources you can use:
Billing, account help, and ways you can save
What would you like to do?
Frequently Asked Questions
Browse User Guides
Browse step-by-step guides that will acquaint you with the system's features and benefits.
Honeywell User Guides
AdemcoVista10P User Guide:
Provides clear step-by-step instructions for normal and emergency procedures
Vista20P/Vista20PSIA User Guide:Provides clear step-by-step instructions for normal and emergency procedures
View Guide
AdemcoVista10PSIA User Guide:
Provides clear step-by-step instructions for normal and emergency procedures
Vista15P/Vista15PSIA User Guide:Provides clear step-by-step instructions for normal and emergency procedures
View Guide
Contact Us
Home Telecom prides itself in being the “easy to do business with company” and provides first-class, 24/7/365 technical support along with four local customer support centers and local technicians.
Chat with a Rep
We’ll start by asking you a few questions.
Click the Live Chat button located at the
bottom of the right side of this webpage.
Give Us a Call
Local Customer Support Call Center:
888-746-4482
8:00am – 6:00pm Mon – Fri
Pay By Phone:
888-899-4663
New Service:
Disability Resources:
TTY: 803-737-0846 or 877-889-8337 (Toll Free)
Voice: 803-737-0808 or 877-225-8337 (Toll Free)
8:00am – 5:00pm Mon – Fri
888-746-4482
8:00am – 6:00pm Mon – Fri
Disability Resources:
TTY: 803-737-0846 or 877-889-8337 (Toll Free)
Voice: 803-737-0808 or 877-225-8337 (Toll Free)
8:00am – 5:00pm Mon – Fri
Repair Service
Our Repair and Technical Support Team is aavailable 24/7/365!
Repair/Technical Support:
888-895-7879Available 24/7/365
*Dial 611 from your
Home Telecom Landline
Online Support
Submit an Issue, Question, or Request
Live Chat with Support:
To speak with our support team over chat, click the Live Chat bubble located at the bottom right of the site.
Like what we're doing? Let us know!
Be sure to mention the employee who went above and beyond so we can thank them on your behalf!
Leave us a review
Text Us!*
Text the below to 888-746-4482:
ACCT at any time to receive your account number on your mobile phone.
HELP to receive a text with available KEYWORDS to access your account information and a hotlink to more information.
STOP at any time to stop receiving text account alerts to your mobile phone.
UNSTOP at any time to resume receiving text account alerts to your mobile phone.
Have Questions?
Customer Service Centers
Moncks Corner
551 Rembert C Dennis Blvd
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm
Foxbank
2750 Hwy 52
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm
Nexton
1247 Nexton Parkway
Summerville, SC 29486
Monday – Friday
8:30am – 5:00pm
Daniel Island
230 Seven Farms Drive, Suite 104
Daniel Island, SC 29492
Monday – Friday
8:30am – 5:00pm
Corporate Headquarters Location
Corporate Headquarters
579 Stoney Landing Road
Moncks Corner, SC 29461
Monday – Friday
8:30am – 5:00pm