Battery Backup Request Form
Home Telecom telephone service and Home Telecom Digital Voice telephone service provided by an eMTA each require electrical power from your home to operate. IN THE EVENT OF A POWER FAILURE YOUR TELEPHONE SERVICE WILL NOT WORK, INCLUDING 911 AND ANY HOME SECURITY OR MEDICAL MONITORING THAT RELIES ON YOUR TELEPHONE SERVICE UNLESS YOU HAVE A BATTERY BACKUP.
Home Telecom offers a battery backup option for purchase by its telephone customers for a one-time fee of $129.99. This price includes the battery and no additional fee for installation. When new, the battery is rated to provide backup power for your telephone service during a power outage.
Fill out the form below for more information on adding a battery backup to your system.
Warranty Information
- If within the first 12 months after you receive a battery purchased from Home Telecom, you notify Home Telecom that the battery is not working properly, Home Telecom will install a replacement battery at no additional cost to you.
- Home Telecom shall have no liability for the failure of your services, including 911 services, to function during a power outage, including failure due to the absence or insufficiency of battery backup power.
Performance and Monitoring of Your Battery
The battery is intended to enable users to make short, emergency or other urgent telephone calls. During an extended power outage, use your telephone service sparingly to preserve your battery life. The actual length of time that your telephone service will be available during a power outage depends on many variables, including, but not limited to: the amount of phone usage when the service is utilizing power from the backup battery; whether the backup battery is properly installed and charged, such as whether it has had an opportunity to fully recharge after a prior outage; the condition and age of the backup battery; and the amount of prior usage of the battery. Batteries lose capacity with age. The estimated life for a new battery is 3-5 years; however, actual results will vary depending on usage patterns, load, frequency of power outages, and environmental conditions, including temperature extremes and fluctuations. Failure to adhere to proper storage and usage conditions will reduce the talk time available to you in an outage and the lifespan of your battery.
Home Telecom recommends that in addition to having a backup battery that you also maintain one corded phone connected directly to your in-home wiring for use in the event of a power failure. Additionally, you should always have an alternative means of dialing 911, such as a mobile telephone. Cordless telephones require power and will not function during a power outage even if you have a backup battery for your Home Telecom equipment. If you have a monitored home alarm or monitored medical device that uses Home Telecom telephone or internet service as the communications pathway, your monitored alarm will not function during a power outage without battery backup power for your Home Telecom telephone or internet service, as applicable. It is recommended that you subscribe to an alternative communications pathway such as cellular backup for your monitored alarm or medical device.