Broadband Internet Service Privacy Policy

Home Telecom Telephone Company and Berkeley Video Television [both] dba Home Telecom ("Home" or "Company") is committed to protecting its broadband internet service customers' privacy. Users should review this privacy policy to better understand Home Telecom's views and practices and how they pertain to them as customers of Home Telecom's web service.

What types of information does Home Telecom collect?

Home Telecom may collect two types of information: personal information and non-personal information. "Personal information" refers to information that is particular to you, such as, your name, address, phone number, fax number and email address. "Non-personal information" refers to information that does not by itself identify a specific individual. This information may include the Home Telecom site's Uniform Resource Locator ("URL") that you just came from, what browser you are using and your internet protocol ("IP") address.

How do we collect information from you?

In general, Home Telecom does not collect personal information on this site without your knowledge and active participation. You may visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact Home Telecom directly, specifically, when registering emails, obtaining remote access and contacting online technical support.

Information is collected on this site in the following ways:

Browsing our site

Home Telecom may collect IP addresses for the purposes of system administration, to gather broad demographic information and to monitor the level of activity on our site. Home Telecom may collect information from visitors to our site regarding the referring URL, your IP address, which browser you used to come to our site and the pages of our site that you viewed during your visit and any search terms entered on our site.


"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. Our cookies do not contain any personally identifying information. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. While you can still navigate through our site if you do not accept cookies, you may not be able to register for emails or obtain remote access from Home Telecom.


As noted above, on this Home Telecom site, you are given the opportunity to send email to us. Home Telecom retains the information in any email that you send to us, such as your name, email address, address, telephone number, etc. Home Telecom may periodically send you emails or other company information. Home Telecom will not send you emails if you have previously requested us not to do so and/or have not registered to receive them.

Does Home Telecom Collect information on broadband traffic generated from my individual account?

Company may collect information about your broadband traffic if required by law enforcement. Company reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network.

How is your personal information used?

Home Telecom uses your information in connection with delivering its products and services to you and to maintain the network. More importantly, Home Telecom wants to deliver a compelling online experience that will keep customers coming back to visit the service again and again. Home Telecom uses the information supplied to it as a means to personalize portions of the service. Some of these personalized services are made available directly by Home Telecom, while others may be offered by its content partners. In addition, Home Telecom analyzes and evaluates customer preferences, comments and criticisms of its offerings in order to make improvements to the present and future versions of the service.

Home Telecom uses the personal information it collects to provide you with information or samples that you have requested. In addition, we use the non-personal information we collect to provide you with a better site experience in the future. Home Telecom does not rent, sell or trade your private information to any non-affiliated third party.

Who is collecting your information?

While you are on the Home Telecom site, the Company may collect non-personal and email information. In addition, we will provide links in this Home Telecom site to third party websites. Home Telecom is not responsible for the third party websites. Home Telecom urges you to review carefully the privacy policies posted on these sites. Home Telecom cannot guarantee the accuracy of the information found on these sites. Please be aware that Home Telecom does not control, nor are we responsible for, the privacy policies of third parties or their company websites. This Privacy Statement applies only to Home Telecom and the information we collect on our site.

With whom do we share your information?

As described above, some of your information may be shared with third parties as a result of your navigation to the third party web site. In addition and with your prior authorization, we may, in the future, need to share certain personal or non-personal information with our affiliated companies with whom we have established business relationships.

Home Telecom will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer's permission unless Home Telecom believes in good faith that the law requires it, or to protect the rights or property of Home Telecom.

How does Home Telecom protect your personal information?

Home Telecom takes reasonable precautions to protect your personal information against unauthorized access by storing the information on a secure server, which is accessible only by authorized personnel.

Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Home Telecom takes special care to protect the safety and privacy of young people using its services. The Home Telecom site does not knowingly collect information about children and the majority of its site is not specifically directed to children. Home Telecom believes that children should get their parents' consent before giving out any personal information. Home Telecom encourages parents and legal guardians to participate in their child's experience on its web site. Children should always ask a parent for permission before sending personal information to Home Telecom, or to anyone on the Internet.

How do you provide consent?

By using our Home Telecom site, you agree with our Privacy Statement and our policies and procedures contained herein regarding the collection and sharing of your information.

How often are changes made to the Privacy Statement and how will you learn of the changes?

Home Telecom reserves the right to change, modify or update this Privacy Statement at any time without notice. In the event of any modification, we will post the changes in this Privacy Statement so that you will always know what information we are gathering and how we might use that information. However if such changes are material, we will either announce the change on the home page of the site or take such other action as we deem appropriate under the circumstances. Accordingly, you should periodically visit this page to determine the current Privacy Statement to which you are bound.

Calix MyWiFi Xtreme Mobile Application Privacy Policy

What is covered by this Privacy Policy

MyWiFi Xtreme is an application developed by Calix, Inc. for use by subscribers of broadband service providers (BSPs) who purchase cloud and software services from Calix, Inc. Calix, Inc. is a processor of (or service provider for) its BSP’s subscriber personal information under applicable privacy and data protection laws. Your BSP provider is the controller of (or business for) its subscriber personal information. In other words, your BSP determines how and why your information is processed. As such, subscribers should refer to their BSP’s privacy notice for details on how the BSP processes subscriber personal information.

Privacy Policy applies for any use of the App

This Privacy Policy applies to the App described in the MyWiFi Xtreme Mobile Application End User License Agreement (the “Agreement”). Please read your BSP’s privacy notice and this Privacy Policy carefully to understand how information collected by the App will be treated. If you do not agree with your BSP’s privacy notice and this Privacy Policy, you should not install, use, or access the App.

Children Under the Age of 16

The App is not intended for children under 16 years of age, and on behalf of its BSPs, Calix does not knowingly collect personal data of children under 16, without parental consent. If Calix learns that personal data from a child under 16 has been obtained or received without verification of parental consent, Calix will delete that information. If you believe Calix might have any information from or about a child under 16, please notify Calix by completing completing a Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

How Calix Collects Your Information

On behalf of your BSP, Calix collects and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, email address, password/pin, preferred language, and your account number with your BSP;
  • Information about the equipment deployed at your premises that you choose to connect to the App such as the MAC address, serial number or other unique identifier for your router;
  • Data insights Calix attains based on correlation and analytics of your information collected in providing the App, and user-associated analytics to improve the quality of the app experience.

How Calix Uses the Information

On behalf of your BSP, Calix uses the information collected as described in this Privacy Policy, to:

  • Provide you with the App and the Services/notifications provided through the App as described in the Agreement;
  • Implement, improve and/or enhance the App or to provide App features, including to make future releases available to you;
  • Carry out Calix’s obligations as described or authorized in the Agreement, your BSP’s privacy notice, and this Privacy Policy;
  • Enforce Calix’s rights arising from the Agreement between you and Calix; and
  • Fulfill any other purpose authorized by you and reasonably required for the App.

Your BSP may also use the information collected as described in this Privacy Policy, to inform you about goods and services that may be of interest to you.

Disclosure of Information

Calix does not sell or otherwise distribute or disclose your information to third parties other than as described or authorized in the Agreement, including this Privacy Policy.

Calix discloses the information to its subsidiaries, affiliates and certain third-party vendors and contractors that provide development, integration, web hosting and consulting services to Calix to provide you with the App, to maintain, support, develop, improve and/or enhance the App and to fulfill Calix obligations associated with the App.

Calix may be required to disclose information under certain circumstances:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  • To enforce Calix’s rights arising from the Agreement entered into between you and Calix;
  • If Calix believes disclosure is necessary or appropriate to protect the rights, property, or safety of Calix, its customers or other third parties; or
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Calix’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which your information and/or your subscriber information held by Calix are among the assets transferred.

Your Choices About Our Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.

Managing Your Personal Information

Accessing and Correcting Information

You can (a) access and review your contact information, and (b) correct your contact information, by logging into the App and visiting the settings page.
To access, review or correct any other information, please reach out to your BSP.

Deleting Information

You can delete your App account information by logging into the App, visiting the settings page and editing your Account and Admins page.

If you have questions, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

Data Security

All information you provide to us is stored on our secure servers behind firewalls. Calix utilizes mechanisms such as intrusion detection systems, intrusion prevention systems, firewalls and encryption to secure information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Calix deploys Intrusion Detection Systems (IDS) and Intrusion Prevention Systems (IPS) to alert and proactively contain potential threats. Enhanced security visibility and coverage is enabled through added layers of firewall and IDS beyond the network perimeter. Management connections to servers are always authenticated and encrypted via Secure Shell (SSH) when administration access is required for troubleshooting, patch management, and upgrades.

Calix runs automated vulnerability scanning on all perimeter systems to identify potential security risks. Scanning applications are regularly updated to remain current and up to date on important security vulnerabilities. Patches are applied to all relevant systems unless a compensating control is implemented.

Calix uses a variety of industry-standard security technologies and best practices to help protect information from unauthorized access, use, or disclosure. All data stored on the Calix systems is encrypted following industry standards using the strongest keys and ciphers. All communications with the App are protected with industry standard security protocols.

You control access to your account. You must keep your login credentials and passwords secure and protected and maintained as confidential. Calix is not responsible for any circumvention of any privacy settings or security measures provided.

Changes to this Privacy Policy

The date the Privacy Policy was last revised is identified at the end of this Privacy Policy. You are responsible for periodically visiting this Privacy Policy to check for any changes.

Contact Information

For questions about your service, please contact your BSP directly. To ask questions or comment about this Privacy Policy and Calix’s privacy practices for the Cloud Services provided to your BSP, contact your BSP or complete this Request Form (clicking the link will take you to TrustArc, whom Calix has engaged to assist with personal information requests).

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