Top Support Topics
All of our support materials are
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Internet
- Acceptable Use Policy - internet
- Broadband internet transport rates/terms/conditions
- Network Management Policy - Internet
- High Speed Internet - DSL
- High Speed Internet - Cable Modem
- High Speed Internet - Velocity Fiber(FTTH)
- Copyright Compliance
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Video
- Video Channel Lineup
- Video Franchise Information
- Video - UR4 DCT Remote
- Video - UR3 SR2 Remote
- Video - URSU 8820 Remote
- DVR Quick Reference Guide - Video
- iGuide - Video
- OnDemand Guide
- Pay Per View Guide
- Privacy Policy - Video
- Subscriber Privacy Policy - Video
- Video Closed Captioning
- DSL Video channel lineup
- iTV User Guide
- YouTube & Vudu on iTV Tutorial
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Security / HomeSmart
- HomeSmart Video Storage Change Letter
- AdemcoVista10P - Security
- AdemcoVista10PSIA - Security
- Security Services Guide
- Vista20P/Vista20PSIA - Security
- Vista15P/Vista15PSIA - Security
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Voice
- Detarrifing Letter - Voice
- Digital Voice Terms and Conditions - Voice
- Government Mandated Charges - Voice
- International Calling Codes - Voice
- International Rates - Voice
- Lifeline - Voice Assistance Program Eligibility
- Long Distance Service Agreement - Voice
- Rates, Terms and Conditions - Voice
- Voice Calling Features
- Voice FAQs
- Voice Service Bonneau/St.Stephen
- Voice Service Daniel Island
- Voice Service Moncks Corner
- Voicemail Reference Guide - Messaging Unified
- Electronic Letter of Authorization
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Better Bundles
- Better Bundles: DSL
- Better Bundles: Cable Modem
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General
- Annual Notices (2017)
- Digital Millennium Copy Right Act
- General Privacy Policy
- Home Telecom Bill of Rights
- Terms and Conditions - Voice
- Terms and Conditions - Video
- Website Terms of Use - General
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Business
- PBX/VOIP Business Telephone System
- DSL Internet packages for Business
- Fiber & Cable Modem internet packages for Business
- Fiber internet packages for Business
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Service Request Forms
Below are our top service requests. Complete your request and receive a response from customer service within 1 business day from receipt.
ESPN3 Out of Area Set Up Instructions:
Get Remote Access to ESPN3
Did you know you can access ESPN3 away from home with a free ESPN.com account?
To register:
- Go to WatchESPN.com from a computer connected to Home Telecom's internet
- Click Register in the upper right hand corner.
- Follow the instructions to create an account.
- Once your account is created you can access ESPN3.com content away from home by clicking on the Remote Access link and entering in your ESPN.com account information.
Video - Universal Remote Manuals
Website Compass Magazine
Helpful Information and Links
- Technical Support Request
-
Dial Up Numbers:
Moncks Corner (843) 899-4638
Harleyville (843) 462-4638
Charleston (843) 958-0794
- HomeSC.com Email
- Technical Support Line: 1-888-227-4040
- Proof of Security Service