- Connection Speed Test
- Why do more devices need more speed?
- Where are my Velocity neighbors
- I want to upgrade my internet service
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- Go to WatchESPN.com from a computer connected to Home Telecom's internet
- Click Register in the upper right hand corner.
- Follow the instructions to create an account.
- Once your account is created you can access ESPN3.com content away from home by clicking on the Remote Access link and entering in your ESPN.com account information.
- I need helpful video tutorials
- I want to learn more about your acceptable use policy
- I want to learn more about broadband internet
- How much bandwidth do I need?
- I need access to my HomeSC.com email
- I need email set up instructions
- How does WiFi work?
- What is MyWiFi?
- WiFi Calling
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Internet
- Acceptable Use Policy - internet
- Broadband internet transport rates/terms/conditions
- Network Management Policy - Internet
- High Speed Internet - DSL
- High Speed Internet - Cable Modem
- High Speed Internet - Velocity Fiber(FTTH)
- Copyright Compliance
- Copyright Infringement
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Video
- Video Channel Lineup
- Video Franchise Information
- Video - UR4 DCT Remote
- Video - UR3 SR2 Remote
- Video - URSU 8820 Remote
- Video - Royal URC2060BO Remote
- DVR Quick Reference Guide - Video
- iGuide - Video
- OnDemand Guide
- Pay Per View Guide
- Privacy Policy - Video
- Subscriber Privacy Policy - Video
- Video Closed Captioning
- DSL Video channel lineup
- iTV User Guide
- YouTube & Vudu on iTV Tutorial
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Security / HomeSmart
- HomeSmart Video Storage Change Letter
- AdemcoVista10P - Security
- AdemcoVista10PSIA - Security
- Security Services Guide
- Vista20P/Vista20PSIA - Security
- Vista15P/Vista15PSIA - Security
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Voice
- Detarrifing Letter - Voice
- Digital Voice Terms and Conditions - Voice
- Government Mandated Charges - Voice
- International Calling Codes - Voice
- International Rates - Voice
- Lifeline - Voice Assistance Program Eligibility
- Long Distance Service Agreement - Voice
- Rates, Terms and Conditions - Voice
- Voice Calling Features
- Voice FAQs
- Voice Service Bonneau/St.Stephen
- Voice Service Daniel Island
- Voice Service Moncks Corner
- Voicemail Reference Guide - Messaging Unified
- Electronic Letter of Authorization
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Better Bundles
- Better Bundles: DSL
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General
- Annual Notices (2017)
- Digital Millennium Copy Right Act
- General Privacy Policy
- Home Telecom Bill of Rights
- Terms and Conditions - Voice
- Terms and Conditions - Video
- Website Terms of Use - General
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Business
- PBX/VOIP Business Telephone System
- DSL Internet packages for Business
- Fiber & Cable Modem internet packages for Business
- Fiber internet packages for Business
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Questions about your service
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- Customer Support Line: 800-577-2799
- Instant Info Line: 888-899-4663
- Internet Tech Support Line: 888-227-4040
- Email Us at: weborders@hometelco.com
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- Moncks Corner Office: 843-761-9166
- Daniel Island Office: 843-277-7307
- Cypress Highway 52 Office: 843-761-2200
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- Report an issue
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Internet Support
- 24/7 Tech Support: 888-227-4040
-
Dial Up Numbers
- Moncks Corner: (843) 899-4638
- Harleyville: (843) 462-4638
- Charleston: (843) 958-0794
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- Incoming Server Name: mail.homesc.com
- Outgoing Server Name: smtp.homesc.com
- Username: Your user@homesc.com email address
- For full server settings click here
Internet
- I need to access my HomeSC.com email from the internet
- I need email setup instructions
- I would like to sign up for Home Telecom’s Email Newsletter
- I have general email questions
- How do I setup my email on my phone?
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- Moncks Corner: (843) 899-4638
- Harleyville: (843) 462-4638
- Charleston: (843) 958-0794
- 24/7 Tech Support: (888) 227-4040
- How do I setup email on my computer?
- Where do I go to check my email?
Video
- I would like to learn more about TVonMySide.com
- I would like to upgrade my video service
- Tell me more about video franchise information
- iTV User Guide
- Rovi DTA Guide Quick Reference Guide
- i-Guide HD Quick Reference Guide
- YouTube and Vudo on iTV Tutorial
- What is remote DVR scheduling?
- How do I schedule my DVR Remotely?
HomeTV2GO
Self Install
Home Automation
Voice
- I need help with voicemail
- Voicemail Instructions
- Report an Issue
- I would like to upgrade my voice service
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- From your home telephone: dial *99
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From any other telephone:
- Moncks Corner: 843-482-1234
- Bonneau/St Stephen: 843-749-1234
- Charleston/Summerville: 843-471-1234
- Harleyville: 843-462-1234
Business Services
Contact Us
- Contact Us Today
-
- Call our Technical Support Line 1(888)227-4040
- I would like to move my services.
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- You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request. If you’d like to make changes to your services, our Representatives can help you with that information as well.
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- Yes, you should call ahead and let us know what date you want to disconnect your service(s). Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
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- Yes, there is a fee to transfer your service(s). If you want to transfer 1 service, the rate is $39.95. If you’d like to transfer 2 services, the rate is $59.95. If you’d like to transfer 3 services, the rate is $69.95. Be sure to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist since there may be some additional costs associated with your specific transfer. *All fees are subject to change.
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- If you are transferring your services to a new address, you may be able to take your equipment with you. Simply call 888-746-4482 during normal business hours and choose option 2. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will be happy to let you know if you will be able to take your equipment with you and what equipment you should take.
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- Yes, in most cases an installation technician will need to come to your new residence if you are transferring services. This will depend on your new service area and the technology available there. We ask that you call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
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- You will be able to keep your recordings if you are keeping the same traditional HD DVR equipment. If you have to get new traditional HD DVR equipment, then no recordings will be kept. If you are using HomeStream TV, your recordings are stored in the Cloud and will be available when your new home internet network is set up.
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- Home Telecom typically does not transfer accounts to another person. We ask that the new person apply for service at that address and then the current person staying at that residence disconnect service.
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- Yes, you can keep your same telephone number, if it is local for the area you are moving to. If you have any more questions please contact us at 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
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- In the case that Home Telecom is not available at your new residence, then you will need to cancel your services at the time of your move. We will hate to see you leave but you can submit a request for services via GigUPTriCounty.com where we are gauging interest for where to build our Fiber-to-the-Home technology to next. Hopefully we will be able to come to your new community in the future. See “I would like to cancel my services” section to learn more about what is required in order to cancel services with Home Telecom.
- I would like to cancel my services.
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- You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
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You will need to return any of our equipment such as modems, routers, or cable boxes. Your equipment can be returned to any of our office locations in order for us to place the disconnect order. Please be sure to return all equipment in a timely manner so that you avoid unreturned equipment fees.
If living in an apartment complex, there may be some instances where you have an 844E or 844G in the home. In this case, we will ask that you do not touch the equipment and call one of our representatives to assist you. Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services.
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You will need to return any of our equipment such as modems, routers, or cable boxes. Your equipment can be returned to any of our office locations in order for us to place the disconnect order. Please be sure to return all equipment in a timely manner so that you avoid unreturned equipment fees.
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- You can drop off your equipment at any of our office locations.
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- In the case that you are cancelling your services, an installation technician is not needed to come into your residence, in most cases. Normally, they only come out to remove the equipment from the outside of the residence. If for any reason a technician is required to visit your home, our Representative will schedule this with you at the time of your cancellation request.