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Questions about your service

Internet

    • Connection Speed Test
    • Why do more devices need more speed?
    • Where are my Velocity neighbors
    • I want to upgrade my internet service
      • Go to WatchESPN.com from a computer connected to Home Telecom's internet
      • Click Register in the upper right hand corner.
      • Follow the instructions to create an account.
      • Once your account is created you can access ESPN3.com content away from home by clicking on the Remote Access link and entering in your ESPN.com account information.
    • I need helpful video tutorials
    • I want to learn more about your acceptable use policy
    • I want to learn more about broadband internet
    • How much bandwidth do I need?
    • I need access to my HomeSC.com email
    • I need email set up instructions
    • How does WiFi work?
    • What is MyWiFi?
        • MyWiFi Xtreme is the next generation of Wi-Fi that allows for more devices and more speed distribution among devices. This next generation device will provide Home Telecom customers with a better experience and better coverage by offering the next generation of Wi-Fi, called Wi-Fi 6. WiFi 6 allows for more devices and more speed distribution among devices.
        • MyWiFi Xtreme includes access to the MyWiFi Xtreme app that puts the control of your Wi-Fi and devices at your fingertips! The MyWiFi Xtreme app will also protect you against malicious viruses and malware while on your home network once the app is downloaded and set-up. We've also included enhanced parental controls for your children or grandchildren. You'll be able to set time limits and create filters to make sure your internet rules are being followed, even when you're not home!
        • MyWiFi Xtreme advantages include the ability to set up your own guest networks as needed, set time limits for Wi-Fi use for certain applications or websites, turn Wi-Fi off and on at the touch of a button, and much more! You can even reset your Wi-Fi name and password through this app! For a full list of features, visit HomeSC.com/MyWiFi-Xtreme.
        • Enhanced parental controls allow you to protect your children from inappropriate or harmful content, set time limits and turn Wi-Fi completely off with the touch of a button. Plus, you'll have the ability to set filters for unwanted content and applications for all the devices your children use. For more information, visit HomeSC.com/MyWiFi-Xtreme.
        • MyWiFi Xtreme is available in all residential FTTH and Cable Modem areas.
        • It's simple! Just send us your information using the form at the bottom of HomeSC.com/MyWiFi-Xtreme! If you'd rather give us a call, please contact 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services. One of our friendly Representatives will be more than happy to help you complete your request.
        • You need to be a subscriber of Home Telecom Fiber or Cable Modem internet service to get MyWiFi Xtreme.
        • To get the best experience possible, you'll need to place your device in a central location, in the up-right position with good "line of sight" visibility to the main areas of your home.
        • Your device will still be supported on the 2.4 GHz radios. This would be due to your device's limitation and unrelated to Home Telecom.
        • You can purchase a gigabit switch and plug that into the MyWiFi Xtreme LAN port to give you the ability to plug in multiple devices.
        • Unplug the power cord from the MyWiFi Xtreme for 30 seconds, then reapply power. Your settings will not be erased.
        • If your device supports WPS, simply follow the instructions included with your device's installation manual. Press the WPS button for less than 3 seconds on the back of the MyWiFi Xtreme when instructed.
        • When the LED is solid blue, which indicates an active Internet connection, or is blinking red, which means there is no service or Internet connection detected.
        • Yes, Home Telecom will need to change out your equipment in order to get the full benefits of MyWiFi Xtreme. You will be given more information about this when you sign up for the service.
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    • Contact Us Today
        • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request. If you’d like to make changes to your services, our Representatives can help you with that information as well.
        • Yes, you should call ahead and let us know what date you want to disconnect your service(s). Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
        • Yes, there is a fee to transfer your service(s). If you want to transfer 1 service, the rate is $39.95. If you’d like to transfer 2 services, the rate is $59.95. If you’d like to transfer 3 services, the rate is $69.95. Be sure to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist since there may be some additional costs associated with your specific transfer. *All fees are subject to change.
        • If you are transferring your services to a new address, you may be able to take your equipment with you. Simply call 888-746-4482 during normal business hours and choose option 2. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will be happy to let you know if you will be able to take your equipment with you and what equipment you should take.
        • Yes, in most cases an installation technician will need to come to your new residence if you are transferring services. This will depend on your new service area and the technology available there. We ask that you call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
        • You will be able to keep your recordings if you are keeping the same traditional HD DVR equipment. If you have to get new traditional HD DVR equipment, then no recordings will be kept. If you are using HomeStream TV, your recordings are stored in the Cloud and will be available when your new home internet network is set up.
        • Home Telecom typically does not transfer accounts to another person. We ask that the new person apply for service at that address and then the current person staying at that residence disconnect service.
        • Yes, you can keep your same telephone number, if it is local for the area you are moving to. If you have any more questions please contact us at 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
        • In the case that Home Telecom is not available at your new residence, then you will need to cancel your services at the time of your move. We will hate to see you leave but you can submit a request for services via GigUPTriCounty.com where we are gauging interest for where to build our Fiber-to-the-Home technology to next. Hopefully we will be able to come to your new community in the future. See “I would like to cancel my services” section to learn more about what is required in order to cancel services with Home Telecom.
        • We are always looking for new opportunities to serve our community. Please ask your HOA representatives or building management company to contact Robert Edwards at Robert.Edwards@hometelco.com.
        • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
        • You will need to return any of our equipment such as modems, routers, or cable boxes. Your equipment can be returned to any of our office locations in order for us to place the disconnect order. Please be sure to return all equipment in a timely manner so that you avoid unreturned equipment fees.

          If living in an apartment complex, there may be some instances where you have an 844E or 844G in the home. In this case, we will ask that you do not touch the equipment and call one of our representatives to assist you. Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services.
        • In the case that you are cancelling your services, an installation technician is not needed to come into your residence, in most cases. Normally, they only come out to remove the equipment from the outside of the residence. If for any reason a technician is required to visit your home, our Representative will schedule this with you at the time of your cancellation request.

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