HomeStream TV HomeStream TV

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HomeStream TV Quick Setup Guides

Frequently Asked Questions

General

What devices are compatible with HomeStream TV?

Is there a limit on the amount of TVs or devices that can access HomeStream TV in the home?

I don’t have internet. Can I still subscribe to HomeStream TV?

I don’t have internet with Home Telecom (I use a different company). Can I still subscribe to HomeStream TV?

I forgot my password. Is there a way to retrieve it or reset it?

Is there a way to program my remote to go straight to the HomeStream TV app?

When I turn on the device I’m using, is there a way that the HomeStream TV app will start automatically or will I always have to choose to launch it?

How much bandwidth is required per stream to operate HomeStream TV?

How do I purchase PPV or On Demand?

Do HomeStream TV customers still have access to use HomeTV2Go?

How can I use my smartphone as a remote?

What should I do if my Amazon Fire TV Stick freezes or kicks me out of the HomeStream TV app?

Can I watch HomeStream TV outside?

Will Home Telecom have streaming devices customers can buy?

Can I watch HomeStream TV and access recordings from a web browser?

How do I install the HomeStream TV app on my smartphone or tablet?

What if I get an error that all streams are being used?

Recordings

What happens to my recordings when I downgrade the amount of DVR Hours I subscribe to? Do I lose all my recordings?

What happens to my recordings when I downgrade the package of content that I subscribe to? Do I lose all my recordings associated with those content channels?

What is the recording capability for Cloud DVR through HomeStream TV? Is there a set limit?

How many recordings can I schedule at the same time?

If I am watching a program and start recording half way through it, will it record the entire show or just from when I initiated the recording?

Can I record a program or movie when I opt to start the program from the beginning?

Where can I find a list of channels that allow me to record programs on them?

App Behavior

What is the timeout period for the HomeStream TV app if I leave the app on?

Is there a known time delay between the actual channel feed and the HomeStream TV feed?

Restart

What is Restart?

Where can I find a list of channels that allow me to Restart programs on them?

Replay

What is Replay?

Can I record a program or movie when I Replay it?

Where can I find a list of channels that allow me to Replay programs on them?

Why are some channels not listed as available for Replay functionality?

Shows & Movies Categories

How often do new movies become available in the Shows & Movies Categories on the main menu?