Optimizing Operational Efficiency with Entone Engage™
Cupertino, California (September 30, 2014) – Entone, Inc., a global leader of Cloud TV and Connected Home solutions, announced today that Home Telecom has selected its Engage™ Service Assurance solution for their Hybrid TV services.
Home Telecom is an independent telecommunications company headquartered near the Charleston region of South Carolina. Home Telecom offers Voice, Video, Data, Security and Wireless to over 20,000 access lines, 50% of which are served by fiber to the home or business. In early 2014, Home Telecom announced the very first gigabit community in South Carolina, and they are now preparing to launch Hybrid TV services.
“As summarized in our corporate vision, ‘Be THE Best and Easy to Do Business With Company,’ Home Telecom is committed to innovation and delivering the best customer service in the area,” said William S. Helmly, Home Telecom President and COO. “With Entone’s Engage solution, we can ensure our customers have the best service experience by reducing the complexity of software and firmware management. We can resolve customer issues quickly by having the ability to troubleshoot remotely, which also helps minimize support costs, enabling us to maintain competitive pricing.”
Entone’s Engage service assurance solution offers a suite of software tools customized for service providers to help them manage and support their hybrid IP services over any network. Software modules for Engage include:
- Ensure™ for convenient software (firmware) management,
- Ensight™ for remote troubleshooting and support,
- Enforce™ for device control management, and
- Enspect™ for monitoring quality of service