Coronavirus Message


A special message to our customers:

Home Telecom has been paying close attention to the spread of the Coronavirus (COVID-19) over the past few weeks. Our goal is to protect the health and welfare of our employees, customers, their families, and community members. As your daily habits are adapting to the recommended precautions, we want to ensure that we continue to provide local, quality customer support while keeping our employees safe.

The current pandemic presents serious health risks, but also poses the risk of negative impacts on commerce and education.  As more students are participating in online courses at home and workers continue to perform their jobs from home, Home Telecom is confident in our fiber network and its ability to accommodate the increased usage. If any of our customers encounter financial difficulty due to the economic effects of the Coronavirus, Home Telecom commits to work with you during this time.

If you are not feeling well or have had possible exposure to the Coronavirus, please do not come into our offices. Also, contact us immediately if you have an installation or repair appointment so we may reschedule your appointment. Below are quick reminders of tools available to you to limit social interaction for your protection and for the protection of our employees while continuing to provide the service you have come to expect.  
  • Online Chat – Visit and click the gray and green bubble on the bottom right of your screen. Our representatives are available to promptly provide the service you need.  
  • Online Bill Pay – Visit to view or pay your bill.
  • Instant Info-Line – Call 888-746-4482 and select option 1 to check your balance or pay your bill.
  • Online Support Tools – Visit to send us an email or access a complete list of support tools. 
We have a fully staffed Call Center ready to provide the help you need over the phone 24/7/365. We will continue to monitor this quickly developing situation. Please remember that we are committed to the health and well-being of our employees and to keeping our customers connected while providing the customer support that you need.  

Home Telecom Management Team

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