Urgent Release: Beware of Tech Scams
If you ever receive a random call claiming there’s an issue with your computer, don’t hesitate to hang up immediately! Tech scams use a sense of urgency to try to coerce you into believing there is a problem with your computer, such as a virus. They’ll usually insist that you provide payment in the form of a money transfer, prepaid card, cryptocurrency, gift card, wiring money or cash reload card. They request these types of payments because once you make them, they’re nearly impossible to reverse, and they walk away with your money.
How to Spot and Avoid Tech Scams
Tech scams use several different sneaky tactics in an attempt to trick you into thinking they’re legitimate
Tech Scams #1: Phone Calls
Often, tech scams involve tech support scammers calling and claiming to be computer technicians from a popular company. The script is usually very similar – the call scams claim they’ve found a problem with your computer, you provide remote access, they pretend to run a diagnostic test and then say they need money to fix your computer for a problem that doesn’t exist. Listen to an example call with a tech support scammer here. If you didn’t expect a phone call about your computer, do not engage and hang up immediately.
Tech Scams #2: Online Ads and Listings
Just because you see a website doesn’t mean it’s a legitimate company. Tech scams often have websites that appear in your search results when you attempt to verify their validity. Tech scams are also known to run ads online. They’re simply hoping to bait you into calling them so they can gain access to your computer. Remember, if you’re looking for help with your computer and legitimate tech support, ONLY contact a company you trust by going directly to their website.
Tech Scams #3: Pop-up Warnings
Tech scams often attempt to deceive people into believing there’s a virus on their computer by displaying a pop-up screen. This pop-up usually appears as an error message, claiming to be from your antivirus software or operating system. In fact, in some cases, they even try to use logos from trusted websites or companies. The message will notify you that there’s a security issue and to please call a phone number for immediate help. If you receive a pop-up like this on your computer, disregard it, as authentic security warnings will never ask you to call a phone number.
What to Do if You’re the Victim of Tech Scams or Call Scams
If you paid for tech scams or call scam using a debit card or credit card, contact your financial institution immediately, as they may be able to stop or reverse the charges. If you paid using a gift card, contact the gift card issuing company to see if they can refund your money.
If you gave the tech scammer remote access, ensure that you immediately update your security software, run a scan and delete any identified problems. If you provided the tech support scammer with any usernames or passwords, change them immediately. If you use that password on any other accounts, change it right away. Learn more about how to create strong passwords.
What to Do if You’re Having Computer Problems
If you’re experiencing computer problems, update your computer security software and run a detailed scan. If issues arise, contact a reputable software company directly by phone or online.
How to Report Tech Scams
If you believe you’ve been the victim of tech scams or call scams, report it to the Federal Trade Commission (FTC).
Home Telecom Offers Computer Security You Can Count On
Home Telecom wants our customers to rest assured they’re well protected. That’s why we offer fully protected, while-you-are-connected internet security software. With real-time, automatic protection, you can have the peace of mind you’re looking for with advanced privacy protection. Learn more about Trend Micro and download it today.