FAQs and Support Materials

Home Telecom Internet Support

Get help with your internet service, gateways, and extenders. Find out how to fix common issues or contact us.

Quick Solutions
Information About Your Service
Guides & FAQs
Contact Us

Quick Solutions

Manage Your Wi-Fi

MyWiFi Xtreme:
Download the MyWiFi Xtreme App to take control of your Wi-Fi!

Community Connect with Affordable Connectivity Program

If you’re in an eligible household, you may be able to lower your bill by getting approved for the Affordable Connectivity Program (ACP) and having us apply it to your home internet service.

Check Eligibility

Internet Speed

Speed Test:
Check your internet speed with the Internet Speed Test

Launch Speed Test

Upgrade My Internet Speed:
See if a faster speed is available in your area

Upgrade Now

Access My Email

Check, Send, Review:
Check your email, send an email, or review older ones

Email Web Portal

Bill & Payments

Monthly Statements:
Check your bill, set up Auto-Bank Draft, or make a payment

Go Green!
Receive a one-time $10 credit when you sign up for paperless billing

Check Outages

Current Outages and Maintenance

Check Now

Information About Your Service

Getting Started

Your DIY Portal:
Helpful How-To Guides and Videos

Internet

What would you like to do?

I need helpful video tutorials
I would like to learn more about my network:
- Network Card Verification
- Network Management Policy
I want to learn more about your acceptable use policy
I would like to sign up for Home Telecom’s Email Newsletter
Community Connect/Affordable Connectivity Program

Internet

The ever growing need for speed:
A visual breakdown of bandwidth use per device

Internet

What would you like to do?

Why do more devices need more speed?
How much bandwidth do I need?
I want to learn more about broadband internet
I would like to learn more about high speed internet:
I want to learn more about internet security
Is my system set up for speed?
- Gigabit System Requirements

Wi-Fi

Everything you need to know:
Coverage, speed, and how to optimize your network for maximum Wi-Fi coverage

Internet

What would you like to do?

Billing & Payment

Resources you can use:
Billing, account help, and ways you can save

Internet

What would you like to do?

Guides & FAQs

Browse helpful setup guides and find answers to frequently asked questions.

Contact Us

Home Telecom prides itself in being the “easy to do business with company” and provides first-class, 24/7/365 technical support along with four local customer support centers and local technicians.