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        • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request. If you’d like to make changes to your services, our Representatives can help you with that information as well.
        • Yes, you should call ahead and let us know what date you want to disconnect your service(s). Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
        • Yes, there is a fee to transfer your service(s). If you want to transfer 1 service, the rate is $39.95. If you’d like to transfer 2 services, the rate is $59.95. If you’d like to transfer 3 services, the rate is $69.95. Be sure to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist since there may be some additional costs associated with your specific transfer. *All fees are subject to change.
        • If you are transferring your services to a new address, you may be able to take your equipment with you. Simply call 888-746-4482 during normal business hours and choose option 2. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will be happy to let you know if you will be able to take your equipment with you and what equipment you should take.
        • Yes, in most cases an installation technician will need to come to your new residence if you are transferring services. This will depend on your new service area and the technology available there. We ask that you call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
        • You will be able to keep your recordings if you are keeping the same traditional HD DVR equipment. If you have to get new traditional HD DVR equipment, then no recordings will be kept. If you are using HomeStream TV, your recordings are stored in the Cloud and will be available when your new home internet network is set up.
        • Home Telecom typically does not transfer accounts to another person. We ask that the new person apply for service at that address and then the current person staying at that residence disconnect service.
        • Yes, you can keep your same telephone number, if it is local for the area you are moving to. If you have any more questions please contact us at 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our Representatives will be happy to assist you.
        • In the case that Home Telecom is not available at your new residence, then you will need to cancel your services at the time of your move. We will hate to see you leave but you can submit a request for services via GigUPTriCounty.com where we are gauging interest for where to build our Fiber-to-the-Home technology to next. Hopefully we will be able to come to your new community in the future. See “I would like to cancel my services” section to learn more about what is required in order to cancel services with Home Telecom.
        • We are always looking for new opportunities to serve our community. Please ask your HOA representatives or building management company to contact Robert Edwards at Robert.Edwards@hometelco.com.
        • You will need to call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services. One of our friendly Representatives will help you complete your request.
        • You will need to return any of our equipment such as modems, routers, or cable boxes. Your equipment can be returned to any of our office locations in order for us to place the disconnect order. Please be sure to return all equipment in a timely manner so that you avoid unreturned equipment fees.

          If living in an apartment complex, there may be some instances where you have an 844E or 844G in the home. In this case, we will ask that you do not touch the equipment and call one of our representatives to assist you. Simply call 888-746-4482 during normal business hours and choose option 2 to make changes to your service. Then select, option 1 if you are calling to make changes for Residential services or option 2 if you are calling to make changes for Business Services.
        • In the case that you are cancelling your services, an installation technician is not needed to come into your residence, in most cases. Normally, they only come out to remove the equipment from the outside of the residence. If for any reason a technician is required to visit your home, our Representative will schedule this with you at the time of your cancellation request.

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