Remote Assistance
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How It Works:
- Step 1:
- Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the button to initiate the screen-sharing session.
- Step 2:
- You are prompted to download a small virus-free plug-in.
- Step 3:
- With your permission, your support representative can view your screen and share control of your mouse and keyboard.
- Step 4:
- You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
